Capability Building

Build Capability. Drive Growth. Empower People.

At People N Work we believe that sustainable performance comes through capability. Our Capability Development programs equip individuals and teams with the tools, insight and frameworks to lead, engage and grow. Through our Programs, we tap into the areas of Leadership, Team Management, HR Skills, Wellbeing as well as sector-specific Programs mainly for Medical and Dental Practices and Practitionners. 

Learning Approach

We design short, sharp, interactive sessions, no long lectures. Expect role-plays, peer discussion, real practice scenarios, and action planning for implementation within 72 hours.

Signature Courses

Onboard To Stay

  • Workshop Objective:
    Equip people leaders and HR partners with a simple, practical onboarding blueprint, from pre-boarding to 90-day follow-up, that reduces early turnover by building connection, clarity, and capability.
  • Audience:
    • People managers who hire and supervise staff (non-HR managers)
    • HR business partners and L&D practitioners who design/own onboarding
    • Team leads and hiring managers in hybrid/remote settings
  • Duration: 1/2 Day
  • Format: In-person workshop or virtual masterclass
  • Learning Outcomes:
    • Run a structured, high-impact onboarding (first 30/60/90) that accelerates new hire productivity and retention.

HR for Non-HR Managers

  • Workshop Objective:
    Equip managers with practical people-management skills, onboarding, performance management & feedback, talent conversations, basic retention tactics, and handling difficult/toxic situations so they can retain, develop, and motivate their teams from day one.
  • Audience: People Managers, Leaders, aspiring professionals
  • Duration: 1 full day (6 hours) or 2 half-days
  • Format: In-person workshop or virtual masterclass
  • Learning Outcomes:
    • Run a structured, high-impact onboarding (first 30/60/90) that accelerates new hire productivity and retention.
    • Give clear, regular performance feedback and hold developmental conversations using simple, evidence-based frameworks.
    • Diagnose basic talent risks, create quick retention actions, and handle difficult or toxic behaviors with confidence and documented steps.

Human 2.0: Energize, Evolve, Excel

Practical Wellbeing Skills for People and Leaders

  • Workshop Objective:
    A practical, evidence-based half-day workshop that equips employees, managers, and leaders with the personal skills, team practices, and simple workplace design levers needed to improve energy, sleep, stress resilience, and sustained performance in 2026.
  • Audience: Employees, people managers, HR/business leaders, small business owners
  • Duration: 1/2 day
  • Format: In-person workshop or virtual masterclass
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  • Learning Outcomes:
    • Understand the science behind sleep, energy and stress and how those affect day-to-day performance.
    • Build a personalized Recharge Plan (sleep + daily energy hygiene + micro-recovery routines).
    • Apply at least 5 practical leader behaviors to prevent burnout and build team psychological safety.
    • Design one immediate, measurable change they will implement in the workplace to increase wellbeing and reduce presenteeism.

Patient-Centric Communication

Communicate with clarity, empathy, and impact to grow your practice.

  • Workshop Objective: To equip every member of the medical/dental team with the communication skills needed to build trust, reduce patient anxiety, increase treatment acceptance, and enhance the overall patient journey,  ultimately growing the practice through stronger relationships and a better reputation.
  • Audience: Medical/Dental Teams and Leaders
  • Duration: 1 full day (6 hours) or 2 half-days
  • Format: In-person workshop or virtual masterclass
  • Learning Outcomes:
    • Communicate in a patient-centered, confidence-building way.
    • Create instant rapport using simple behavioral and emotional techniques.
    • Present treatment plans clearly, simply, and persuasively.
    • Handle objections (price, fear, time, pain) with empathy.
    • Turn phone calls, WhatsApp inquiries, and first visits into booked appointments.
    • Improve the full patient journey.
    • Use communication to increase new-patient recruitment and retention.

The Human Side of Dentistry - Lead. Retain. Thrive.

  • Audience: Dentists, practice owners, clinical leads, practice managers
  • Duration: 1 full day (6 hours) or 2 half-days
  • Format: In-person workshop or virtual masterclass
  • Workshop Objective:
    Empower dental leaders with people-centered tools to lead teams effectively, retain talent, manage performance, and sustain well-being, creating practices where both staff and patients thrive.
  • Learning Outcomes:
    • A confident, emotionally intelligent leadership team; a stable, high-performing team; and a resilient, well-being-oriented practice culture.

Coach The Coach

  • Workshop Objective:
    Equip managers to adopt a coaching mindset and run focused, high-impact coaching conversations that increase capability, engagement, and performance.
  • Audience: People managers, team leads and HR business partners who will coach direct reports
  • Duration: 1 full day (6 hours)
  • Format: In-person workshop or virtual masterclass.
  • Learning Outcomes:
    • Use a coaching mindset and distinguish coaching vs managing vs mentoring. 
    • Run comfortably  a 20–30 minute coaching conversation using a practical and simple structure. 
    • Demonstrate three high-impact coaching techniques: active listening, powerful questioning, and feedforward/constructive feedback. 

Recruit & Select: Practical Hiring for Non-HR Managers

  • Workshop Objective: To develop managers’ capability to build strong teams by leading a fair, inclusive, and competency-based recruitment process that ensures the right people are placed in the right roles.
  • Audience: People Managers
  • Duration: 1 full day (6 hours)
  • Format: In-person highly interactive workshop combining micro-teaching, live practice (role plays), peer feedback, and templates.
  • Learning Outcomes:
    • Build a position profile and job advert that attracts the right candidates
    • Run competency-based screening
    • Conduct structured interviews with objective scoring
    • Use AI tools ethically for screening
    • Document selection decisions to reduce bias.
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